FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions - continued

Q: How does the online booking system work?

All of the building surveys that we do are booked in through our web enabled booking system.  The basic concept for us is to manage all of our surveys using this website.   Once we have taken all of your details over the phone we then create a number of documents, some of which are for internal use and some are sent to you, the customer.

Once the building survey has been completed all the necessary images and other information is uploaded to the website and ultimately to our secretarial staff to complete the survey report.  Once the building survey report is complete it is then uploaded to a special area on the website.  You will then be emailed an unique code to enter to gain access to your report online.

All of the areas mentioned are password protected to ensure only the correct people have access to the information.

Questions we ask customers...

Questions about buying and selling property to establish the level of knowledge they have on the subject.

Questions on risk and their attitude to risk - i.e would you invest £50K in the stock market/property/ holiday market!!(joke one)

Establish if they are investing in property for the right reasons. Some people want no risk i.e. our mums and dads.   This could be due to time of life, retiring or the way they have been brought up i.e. not to have debts, only buy what you can afford.

Other people might be more prepared to accept a degree of risk, for example, people who had negative equity during the 1990's property crash (1930's to 1940's) think differently to people who have always won on property markets (i.e. 60 years old plus who bought a house for £200,000 which is now worth £500,000).